TERMS OF SERVICE
Effective: July, 2020
- Your acknowledgement and agreement to our Customer Service (Section 5).
- Your agreement that the 20.21 Platform is provided “as is” and without warranty (Section 8).
- Your agreement that 20.21 has no liability regarding the 20.21 Website (Section 10).
- Your consent to submit any claims against 20.21 to binding arbitration on an individual basis only (Section 12).
REPRESENTATIONS AND WARRANTIES
By visiting the Website, you represent and warrant the following:
2.1 You are at the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts.
2.2 You have the right, authority, and ability to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide.
REGISTRATION FOR, SUBSCRIPTION TO, SERVICES
3.1 You may register for, or subscribe to, our Website and Services as available from time to time on the Website.
3.2 When registering for, or subscribing to, the Website and the Services you agree to provide accurate and true information. In the event of the change in the information you provided upon your registration or subscription, especially your mail address and email address, you agree to promptly inform us to ensure that you will receive our messages.
3.3. You will be solely responsible for maintaining the confidentiality of your password of your account when you registered for a Service. We are authorized to rely upon any acts or communications receives under your account if there is no explicit prior notice otherwise received by 20.21. When you suspect any unauthorized use of your account or access to your password, you are liable for notifying us immediately to avoid your further loss.
3.4 We are entitled to cancel your registration or subscription, and/or block your account and/or deny, suspend, terminate your access to the Website or Service, at our sole discretion, in the event you fail to comply with the obligations under these terms of this Agreement.
PRODUCT INFORMATION AND MERCHANDISE AVAILABILITY
While 20.21 makes every attempt to properly represent inventory numbers on the Website, merchandise availability is not guaranteed. If merchandise is not available by the time your order processes, we will notify you as immediately as possible via email. Likewise, 20.21 takes every effort to accurately display the colors of our products online, but we cannot guarantee it is exactly what you want. The actual colors you see will depend on the computer or mobile phone monitor you are using.
The products displayed on the Website can be ordered and delivered to Asia, North America, Europe, and Oceania. All prices displayed on the Website are quoted in US dollars and are valid and effective only in North America, Europe, and Oceania.
All prices indicated on the Website do not reflect any or all of the shipping fee, international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. When you are placing orders, the Website will provide you an estimated shipping fee and an estimated total of international duties, taxes and other customs charges based on the final destination of your order.
CUSTOMER SERVICE POLICY
This Customer Service Policy applies when you visit and make purchase on the 20.21 website. Please read through the different sections of this Customer Service Policy to learn more about the arrangement about shipping fee, shipping schedule and tracking, order cancellation, return and exchange policy.
By using 20.21 Website to make purchase, you acknowledge that you accept the practices described in this Customer Service Policy.
LACK OF CONFORMITY
If a product sold on 20.21 Website has manufacturing defects or in any case of alleged lack of conformity of Products sold by 20.21, the Client must contact 20.21 by email to firstname.lastname@example.org within 3 days from the date of delivery, otherwise, it should be interpreted as no defects or no lack of conformity exist.
In the event that the Client seeks to have the Product repaired or replaced due to lack of conformity pursuant to this Section 9, delivery costs for returning the Product to be repaired or replaced shall be borne by 20.21, as well as any costs related to the delivery to the Client of the repaired or replaced Product.
In the case the Client seeks to return the product(s) and request a full refund, 20.21 will make full refund after receiving the returned product(s).
PROTECTION OF INTELLECTUAL PROPERTY RIGHTS
In addition to the Intellectual property rights mentioned above, "Content" is defined as all information such as the layout of the Website, data files, graphics, text, photographs, drawings, logos, sounds, music, video or audio files on this Website. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Website.
DISCLAIMER OF WARRANTY
To the maximum extent permitted by applicable law, all products sold through the Website are sold "as is" with no warranties except as stated in limited warranty cards and booklets accompanying specific products. To the maximum extent permitted by applicable law, 20.21 and its affiliates hereby expressly disclaim all other warranties either express or implied, related to products, including, but not limited to, any warranty of title, accuracy, merchantability or fitness for a particular purpose, warranty of non-infringement, or any warranty relating to third party services. By purchasing on the Website, you acknowledge that no employee of 20.21 or its affiliates is authorized to make any representation or warranty on behalf of g20.21or any of its affiliates that is not in these general conditions. 20.21 also makes no warranties to the client with regard to the applicability of all laws and regulations affecting, without limitation the manufacture, performance, sale, packaging and labelling of the products which are in force within the client’s territory.
COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
20.21 welcomes your comments and feedback about the Website, products, and/or services. However, we do not accept confidential or proprietary information. All comments, feedback, ideas, suggestions, information, and other submissions sent or offered to 20.21 using our Website, or otherwise, are not confidential and will become and remain property of 20.21. The disclosure, submission, or offer of any such comments will constitute an assignment to 20.21 of all worldwide right, title, interests, and goodwill without payment of any compensation.
Comments submitted by you must not violate any right of any third party and must not contain any libelous, abusive, obscene, or otherwise unlawful material, otherwise, we reserve the right to delete the comments, or cancel your registration, or other rights to protect the dignity and goodwill of 20.21.
LIMITATION OF LIABILITY
10.1 NO LIABILITY FOR ACTS OF THIRD PARTIES.
20.21 Website may contain links to other websites (“Linked Site(s)”). These Linked Sites are not under the control of 20.21. 20.21 is not responsible for the content of any Linked Sites, including but not limited to, any links contained in a Linked Site and any updates or changes made to a Linked Site. The inclusion of Linked Sites does not imply endorsement by 20.21. Although the Website may allow you to access or use Third Party sites, they are not “Services” under this Agreement and are not subject to any of the warranties, services, commitments, or obligations with respect to 20.21 hereunder. By using any Third-Party offerings, you are expressly permitting 20.21 to disclose your data or other information to the extent necessary to utilize the Third-Party sites.
We have no liability for disclosure of information due to errors in transmission to third parties or unauthorized acts of third parties. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.
10.2 NO LIABILITY FOR ACTS OF USERS. By using, surfing or purchasing on the Website, you hereby acknowledge and agree that 20.21 cannot and does not review the Content created or uploaded by the users, and neither 20.21 and/or its affiliates, employees, agents, officers and shareholders has any obligation to monitor the Website for Content that is inappropriate, that does or might infringe any third party rights, or breach applicable laws and/or administrative regulations.
DURATION – TERMINATION OF SERVICES
11.1 Your registration for, or subscription to, one or more Services will be effective upon successful completion of the relevant process.
11.2 You may terminate your registration for, or subscription to, the Services at any time at your sole discretion by sending an email to email@example.com. We will send an email or other communication confirming your cancellation of your registration or subscription.
Termination, suspension, or any limitations made to your access of the 20.21 Website will result in the removal of your entitlement to any refunds of unused balances in your account. You will be prohibited from registering and/or creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
Termination of your access or use will not waive or affect any other right or relief to which 20.21 may be entitled, at law or in equity. The obligations and liabilities of the parties incurred prior to termination shall survive the termination for all purposes. 20.21 reserves the right to take appropriate legal action, including but not limited to, pursuing arbitration, a civil lawsuit or a criminal case.
This Agreement will remain enforceable against you after your right to use the 20.21 Website is terminated, limited, or suspended.
DISPUTE RESOLUTION – ARBITRATION
If any dispute arises out of the Services we provided, we will try to work in good faith to resolve any issue you bring to the attention of our customer service department. But we know
Except when expressly provided otherwise, this Agreement will be governed by, and will be construed under, the laws of Hong Kong.